PRIVACY POLICY

Effective date: 10/04/2026

1. Introduction

Menopositive (“we”, “us”, “our”) is committed to protecting and respecting your privacy.

This Privacy Policy explains how we collect, use, and protect your personal data when you visit our website, interact with us, or purchase our services.

We comply with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

2. Who We Are

Business Name: Menopositive
Website: https://www.menopositive.co/
Email: [email protected]

3. Information We Collect

We may collect and process the following personal data:

Information you provide directly:

  • Name
  • Email address
  • Phone number (if provided)
  • Billing and payment details (processed securely via third-party providers)
  • Information submitted through contact forms, applications, or enquiries
  • Any information shared via direct messages (e.g. Instagram, Facebook)

Information collected automatically:

  • IP address
  • Browser type and device information
  • Pages visited and time spent on the website
  • Cookies and tracking data

4. How We Use Your Information

We use your personal data to:

  • Deliver coaching and educational services
  • Process payments and manage transactions
  • Respond to enquiries and provide support
  • Send email communications, including marketing (where you have opted in)
  • Improve our website, content, and services
  • Run and optimise advertising campaigns
  • Comply with legal and regulatory obligations

5. Legal Basis for Processing

Under UK GDPR, we rely on the following lawful bases:

  • Contractual necessity – to deliver services you have purchased
  • Consent – for email marketing and certain data collection
  • Legitimate interests – to improve our services, marketing, and customer experience
  • Legal obligation – to comply with applicable laws

6. How We Share Your Data

We do not sell your personal data.

We may share your information with trusted third parties who help us operate our business, including:

  • Payment processors: Stripe, PayPal
  • Website and course platform: Kajabi
  • Advertising platforms: Meta (Facebook and Instagram)

These providers only process your data on our behalf and are required to keep it secure.

7. Data Retention

We retain personal data only for as long as necessary to:

  • Provide our services
  • Maintain accurate business and financial records
  • Comply with legal obligations

You may request deletion of your data at any time.

8. Cookies and Tracking

We use cookies and similar technologies to improve your experience and understand how our website is used.

This includes tracking tools such as Meta Pixel, which help us measure and optimise advertising performance.

You can manage or disable cookies through your browser settings.

9. Data Security

We take appropriate technical and organisational measures to protect your data, including secure platforms and restricted access.

However, no system is completely secure, and we cannot guarantee absolute security.

10. Your Rights

Under UK GDPR, you have the right to:

  • Access the personal data we hold about you
  • Request correction of inaccurate data
  • Request deletion of your data
  • Object to or restrict processing
  • Withdraw consent at any time
  • Lodge a complaint with the Information Commissioner’s Office (ICO)

To exercise any of these rights, contact:
[email protected]

11. Third-Party Links

Our website may contain links to other websites. We are not responsible for their privacy policies or practices.

12. Changes to This Policy

We may update this Privacy Policy from time to time. Any updates will be posted on this page with a revised “Last updated” date.

13. Contact

If you have any questions about this Privacy Policy, please contact:

Menopositive
Email: [email protected]